1 Introduction
Welcome to Hostinga.id ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our web development, hosting, and AI-driven managed services provided by PT. Konsula Nara Digital, a company registered in Indonesia under Kemenkumham regulations. By accessing or using Hostinga.id, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2 Services overview
We provide tiered managed hosting and web application development:
- Basic Plan: Static / AI-generated websites hosted on partner infrastructure (Hostinger Horizons), including domain registration (.com) and Swiss-hosted email.
- Pro Plan: Dynamic web applications hosted on Infomaniak Jelastic Cloud (Switzerland) with advanced security (WAF, Captcha) and Proton Unlimited email.
- Enterprise Plan: Custom high-scale applications with dedicated resources, Proton Business Suite, and SLA-backed uptime guarantees.
3 Service level agreements (SLA)
We commit to the following delivery and performance standards based on your selected plan:
| Plan tier | Delivery SLA | Uptime guarantee | Response time | Compensation |
|---|
| Basic | 7 days from approval | 99.0% (partner dependent) | < 48 hours | None (service credit applies per partner T&C) |
| Pro | 30 days from approval | 99.9% (Jelastic standard) | < 12 hours | 5% monthly fee credit per hour of downtime > 0.1% |
| Enterprise | 30 days (custom scope) | 99.95% (dedicated) | < 4 hours | 10% monthly fee credit + custom remediation |
Note: Scheduled maintenance windows (usually off-peak hours) are excluded from downtime calculations. Force Majeure events exclude liability.
4 Payment & billing
- Currency: All prices are in Euro (€).
- Billing cycle: Basic is billed annually. Pro can be billed monthly or annually. Enterprise is quoted and billed as agreed in the Master Service Agreement (MSA).
- Taxes: Prices exclude local VAT/GST unless stated otherwise. Indonesian clients will be charged PPN (VAT) as required by law. International clients are responsible for their local import taxes.
- Late payments: Services may be suspended after 7 days of non-payment and terminated after 30 days.
5 Refund policy
We believe in transparency. Our refund policy is as follows:
- Basic Plan: Full refund within 7 days of purchase if the site has not been deployed. No refunds after deployment.
- Pro Plan: No refunds once the project environment has been provisioned or development work has commenced (after Day 5 of the 30-day SLA). However, if we fail to meet the 30-day delivery SLA due to our internal errors, you are entitled to a full refund or service credit.
- Enterprise Plan: Refunds are negotiated case-by-case prior to signing the contract.
- Domain names: Domain registration fees are non-refundable once the domain is successfully registered, as costs are passed directly to the registrar (Infomaniak).
6 Intellectual property
- Your content: You retain full ownership of all content, code, data, and designs you provide or generate via our tools.
- Our platform: The Hostinga.id dashboard, underlying code, AI models, and branding remain the exclusive property of PT. Konsula Nara Digital.
- AI-generated code: For Basic and Pro plans, standard open-source licenses apply to generated boilerplate code. We grant you an unlimited, perpetual license to use, modify, and distribute any output.
7 Prohibited uses
You agree not to use our services for:
- Illegal activities or violations of international laws.
- Malware distribution, phishing, or spamming.
- Violating intellectual property rights of others.
- Sending unsolicited commercial emails (spam).
- Any activity that exceeds resource limits (e.g., crypto-mining on shared plans).
Violations may result in immediate termination without refund.
8 Limitation of liability
To the fullest extent permitted by law, Hostinga.id shall not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount you paid to us in the 3 months preceding the claim. We are not liable for data loss caused by third-party providers (e.g., Hostinger, Infomaniak outages) beyond our direct control, though we assist in recovery.
9 Termination
We reserve the right to suspend or terminate your account immediately if you breach these Terms. Upon termination:
- Your website will be taken offline.
- Data will be retained for 30 days to allow for backup / export before permanent deletion.
- You may request data export before deletion at support@hostinga.id.
10 Governing law
These Terms shall be governed by the laws of the Republic of Indonesia. Any disputes shall be resolved in the courts of Jakarta, Indonesia, unless mandatory international consumer protection laws apply.
